We’ve just held our second MicroLoan Foundation (MLF) SPM workshop, with no fewer than 35 attendees, including Malawi and UK management and all of the branch managers from across the country. The purpose of the discussions was to present the findings of all the piloting research that’s been going on over the last 6 months or so, get everyone talking about the issues and ready to commit to tangible actions to ensure that MLF really is reaching its clients in the most effective way it possibly can! It was two days of intense workshopping, including role plays (and great hilarity!), voting and group discussions.
The highlights were:
• agreeing to pilot a couple of new products to make it easier for the poorest to join MLF
• committing to increased focus on training for field staff and clients through a dedicated training development programme
• focusing field staff more on the reasons for client exit via exit assessments and interviews
Integrating the many valuable and practical commitments made on the day will be Chikonzero’s job, though working closely with the Operations Manager.
Picture:
Workshop attendees discuss key operational issues
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