Loan Officers get to grips with the PPI

The MicroLoan Foundation Loan Officers involved in the piloting activity have had their first taste of the PPI (Progress out of Poverty Index) live in the field on real clients! The day was rainy and all three Loan Officers, 19 clients and me crammed ourselves into the group chairlady’s small front room. It proved that the questionnaire isn’t as simple as it may seem (see ‘What is a chair?’!) as there were quite a few discrepancies between the Loan Officers’ answers. We are undeterred however – more training sessions and we’ll get everyone on the same page!


Photo: two of the Mchinji branch team focus on the PPI